Java update Version 7 Update 45 or OS X Mavericks
Following a recent Java update on Macs or upgrading to OS X Mavericks you may find that the image up-loader is no longer able to access the file system on your machine. It will load the folders but will not drop them down. This problem occurs in the Safari web browser.
To rectify this we need to allow our applet permission to access the file system. To do this please follow the instructions below:
Safari > Preferences > Security > Manage Website Settings
Choose Java from the list in the left hand panel.
Find Phosys on right, and choose Run in Unsafe Mode from the drop down menu. The applet is safe, but needs access to the file system on your machine.
A pop up box will appear, click Trust.
You will now see next to Phosys it says ‘Always Allow’ or ‘Allow’ but has a triangle with an exclamation mark in it.
Then click done. You can then close all of these Safari Preferences boxes.
Then go back to Phosys and try to upload. You may need to quit and restart Safari.
We apologise for any inconvenience this issue has caused.
What if the above does not fix my issue?
- Sometimes if you have not used the plugin for a while it becomes inactive. If you see a symbol which says inactive plugin, please click this. Sometimes this allows the applet to run or it will give you more information.
- Check your Java version and if you have java by visiting http://java.com/en/download/installed.jsp and click the verify button, this should tell you if you have java and what version you have. It will also advise on any missing plugins. If you do need to upgrade or install a plugin, follow the instructions to download the update. Once it has downloaded, quit your web browser and then run the update. You may need to restart the computer after the update also.
- It may also be worth trying a different browser Google Chrome and Firefox can both be downloaded for free online.
If none of the above solves your problem or you would like help with the above please call support on 01757 249899